Privacy Policy

Effective Date: September 15, 2026

Chester County Natural Gas Authority (“CCNGA,” “we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, customer applications, customer service activities, and text messaging services.

Information We Collect

CCNGA may collect personal information that you voluntarily provide to us, including:

Name
Service and mailing address
Email address
Telephone and mobile telephone numbers
Customer and account information
Billing and payment-related information
Service-related information
Communications with CCNGA
Information provided on customer applications and other forms
Text messaging preferences and consent records

We may also collect information automatically when you visit our website, such as browser information, device information, IP address, and website usage information.

How We Use Your Information

CCNGA may use information collected from customers to:

Establish, maintain, and administer natural gas service;
Communicate with customers regarding their accounts;
Process and administer billing and payments;
Provide payment and billing reminders;
Provide past-due account notices;
Provide natural gas service notifications;
Provide outage and emergency notifications;
Provide appointment and service-call reminders;
Provide other account-related notifications;
Respond to customer questions and requests;
Maintain and improve our services and website;
Protect the security and integrity of our systems; and
Comply with applicable laws, regulations, and legal obligations.

SMS/Text Messaging

Customers may voluntarily consent to receive SMS/text messages from Chester County Natural Gas Authority by providing a mobile telephone number and selecting the SMS/text messaging consent option on the CCNGA customer application.

Text messages may include payment and billing reminders, past-due notices, service notifications, outage and emergency alerts, appointment or service-call reminders, and other account-related notifications.

Message frequency varies depending on account and service activity. Message and data rates may apply.

Customers may opt out of text messages at any time by replying STOP to a CCNGA text message. Customers may reply HELP for assistance.

Consent to receive SMS/text messages is voluntary and is not a condition of receiving natural gas service from Chester County Natural Gas Authority.

Mobile Information and SMS Consent

Chester County Natural Gas Authority does not sell, rent, share, or transfer customers’ mobile telephone numbers or SMS/text messaging opt-in information or consent to third parties or affiliates for their marketing or promotional purposes.

Mobile telephone information and SMS consent information are used to provide the communications and services requested by the customer.

Information may be provided to service providers acting on behalf of CCNGA when necessary to operate and deliver our communications and services. Such service providers are authorized to use the information only as necessary to provide services to CCNGA and are not authorized to use customers’ mobile information or SMS consent for their own marketing or promotional purposes.

Sharing of Information

CCNGA may disclose personal information when reasonably necessary to:

Provide or administer natural gas service;
Process payments and account transactions;
Operate systems and services through vendors or service providers acting on CCNGA’s behalf;
Protect the rights, property, security, or safety of CCNGA, our customers, or others;
Respond to lawful requests from governmental or regulatory authorities; or
Comply with applicable laws, regulations, court orders, subpoenas, or other legal requirements.

CCNGA does not sell customers’ personal information for marketing purposes.

As stated above, mobile telephone numbers and SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

CCNGA uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, however, and CCNGA cannot guarantee absolute security.

Data Retention

CCNGA retains customer information for as long as reasonably necessary to provide services, maintain business and customer records, meet legal and regulatory requirements, resolve disputes, and enforce agreements.

CCNGA may retain records of a customer’s consent to receive text messages, including the date and method by which consent was provided, as necessary to document the customer’s messaging preferences.

Your Choices

Customers may contact CCNGA to update or correct certain account information.

Customers who have consented to receive text messages may withdraw that consent at any time by replying STOP to a CCNGA text message.

Opting out of text messages does not affect the customer’s natural gas service or prevent CCNGA from communicating with the customer through other appropriate methods.

Third-Party Services and Links

CCNGA’s website or online services may contain links to websites or services operated by third parties. CCNGA is not responsible for the privacy practices of independently operated third-party websites or services. Customers should review the privacy policies of those services before providing personal information.

Changes to This Privacy Policy

CCNGA may update this Privacy Policy periodically to reflect changes in our services, practices, technology, or legal requirements. Updates will be posted on our website with a revised effective date.

Contact Us

Questions concerning this Privacy Policy or CCNGA’s privacy practices may be directed to:

Chester County Natural Gas Authority
517 Ballymena Road
Chester, SC 29706

Phone: 803-385-3157
Email: customerservice@chestergas.com
Website: www.chestergas.com

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SMS/Text Messaging Terms & Conditions

Effective Date: September 15, 2026

These SMS/Text Messaging Terms & Conditions govern text messages sent by Chester County Natural Gas Authority (“CCNGA”).

Program Description

Customers who voluntarily enroll in CCNGA’s text messaging service may receive account- and service-related text messages from Chester County Natural Gas Authority.

Messages may include:

Payment and billing reminders;
Past-due notices;
Service notifications;
Outage and emergency alerts;
Appointment and service-call reminders; and
Other account-related notifications.

CCNGA’s text messaging program is intended for informational and customer-service purposes and is not intended for third-party marketing or promotional messaging.

Consent

Customers enroll by providing their mobile telephone number and affirmatively selecting the SMS/text messaging consent option on the CCNGA customer application.

Consent to receive text messages is voluntary and is not a condition of receiving natural gas service from Chester County Natural Gas Authority.

By enrolling, you authorize Chester County Natural Gas Authority to send automated or manually generated text messages to the mobile telephone number you provide for the purposes described above.

Message Frequency

Message frequency varies depending upon your account activity, billing status, service activity, appointments, outages, emergencies, and other circumstances.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier’s standard messaging and data charges may apply to messages sent or received in connection with this service.

How to Opt Out

You may cancel text messaging at any time by replying STOP to a CCNGA text message.

After you submit an opt-out request, you may receive a final text message confirming that you have been unsubscribed. You will no longer receive messages through the SMS program unless you subsequently provide consent to enroll again.

Help

Reply HELP to a CCNGA text message for assistance.

You may also contact Chester County Natural Gas Authority at:

Phone: 803-385-3157
Email: customerservice@chestergas.com
Website: www.chestergas.com

Supported Carriers

Availability of text messaging may depend upon your wireless carrier and service plan.

Wireless carriers are not liable for delayed or undelivered messages.

Mobile Number Changes

You are responsible for providing CCNGA with an accurate mobile telephone number. If your mobile number changes or is reassigned, please notify CCNGA so that account records and messaging preferences can be updated.

Privacy

CCNGA respects your privacy.

Mobile telephone numbers and SMS/text messaging opt-in information and consent will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.

For additional information concerning how CCNGA collects and uses personal information, please review the Chester County Natural Gas Authority Privacy Policy at:

www.chestergas.com/privacy-policy/

Changes to These Terms

CCNGA may modify these SMS/Text Messaging Terms & Conditions as necessary to reflect changes in our services, practices, technology, legal requirements, or messaging requirements.

Updated terms will be posted on the CCNGA website.

Contact Information

Chester County Natural Gas Authority
517 Ballymena Road
Chester, SC 29706

Phone: 803-385-3157
Email: customerservice@chestergas.com
Website: www.chestergas.com