Damage Prevention Awareness
Carbon Monoxide
Flammable Vapors
Water Temperatures
Protect Your Meter

Chester County Natural Gas Authority (CCNGA) may operate pipelines near your home. The purpose of these pipelines is to provide natural gas service to our customers in a safe and efficient manner. Chester County Natural Gas Authority provides reliable service with an excellent safety record.
 

Damage Prevention Awareness

Excavating and other activities associated with construction or landscaping is the leading cause of damage to buried pipelines. For your safety and the safety of our pipeline, state law requires you to notify CCNGA through a one-call system prior to excavating or performing earth-moving activities. When planning to dig, simply dial 811 to contact Palmetto Utility Protection Service (PUPS). PUPS can also be reached at 1-888-721-7877. A minimum notice of 72 business hours prior to excavating is required in South Carolina. Remember, DO NOT DIG before calling PUPS!

Leaks on natural gas pipelines are rare however, despite the best efforts to prevent pipeline leaks, they can occur. Signs of a leak include:
The smell of rotten eggs
Dead or discolored vegetation
A hissing or roaring sound
Dirt or debris blowing up into the air
Flames if a leak has ignited
If you notice any of these conditions:
Shut off any machinery or equipment to avoid creating sparks
Leave the area immediately and warn others to stay away
Contact your local fire department (911) and call Chester County Natural Gas Authority at 803-385-3158. Do not use a telephone at or near the leak site to place this call.
Give us your name, phone number, a description of the leak and your location
Do not strike a match or start an engine
Do not operate a cell phone or electric switch in the area

For additional information about this topic or for any other way we may be of service, please contact our Chester office at 803-385-3157 or Great Falls office at 803-482-2442 or 1-800-671-2865.